Refund Policy

At Signs and Co, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

• You may be eligible for a refund if:
  • The item is defective or damaged upon arrival.
  • You received an incorrect item that differs from your order.

2. Return Process

To initiate a return:

• Contact us within 3 days of receiving your order at Hellosignsandco@gmail.com
• Provide your order number and details about the item you wish to return.
• We will provide you with a return authorization and instructions for shipping the item back to us.

3. Condition of Returned Items

• All returned items must be in their original condition, unused, and in the original packaging.
• We reserve the right to refuse a refund if the item is not returned in the appropriate condition.

4. Refund Processing

• Once we receive the returned item and verify its condition, we will process your refund within 3 days.
• Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

5. Exceptions

• Custom-made or personalized items may not be eligible for refunds unless they arrive defective or damaged.
• Sale items are final sale and cannot be refunded.

6. Contact Us

If you have any questions or need assistance with your return, please contact us at Hellosignsandco@gmail.com

Thank you for shopping with Signs and Co.